Terms & Conditions – Clear Code Diagnostics
Last updated: 14/09/2026
By booking any service with Clear Code Diagnostics (“we”, “us”, “our”), you (“the customer”) confirm that you have read, understood, and agreed to the following Terms & Conditions. Acceptance is automatic upon booking.
1. Booking Disclaimer
• All bookings are subject to availability and confirmation.
• The minimum call-out fee is the cost of the service booked and is non-refundable. This covers travel, time, equipment use, and professional expertise.
• Booking a service does not guarantee that a fault will be found, repaired, or resolved.
• It is the customer’s responsibility to provide accurate vehicle details, location, and access at the time of booking.
• We reserve the right to refuse or stop work if conditions are unsafe or unsuitable.
2. Service Disclaimer
• All services provided are diagnostic and advisory only, unless explicitly stated otherwise.
• We do not carry out MOT testing, full servicing, or major mechanical repairs.
• Any advice or reports provided are based solely on the vehicle’s condition at the time of inspection.
• Diagnostic results may be limited by:
• Manufacturer or dealer-only software restrictions
• Locked or restricted control modules
• Intermittent or non-reproducible faults
• Vehicle condition or prior repairs
• Some limitations may only become apparent once diagnostic equipment is connected.
• No guarantee is given that a fault code, cause, or repair solution will be identified.
• Referrals to third-party garages are recommendations only. We accept no responsibility for their work, pricing, or warranties.
3. Mobile and Drop Off Services
• Clear Code Diagnostics provides both Mobile Services and Drop Off Services. The type of service included in the customer's booking will be shown in the booking confirmation.
• Mobile Services: We attend the location agreed when the booking is made. The customer must ensure that the vehicle is accessible and located in a safe, legal and suitable area in which diagnostic work can be carried out.
• Drop Off Services: The customer is responsible for delivering the vehicle to the agreed Clear Code Diagnostics location at the confirmed appointment time and collecting it when agreed.
• Mileage and travel charges apply only to Mobile Services unless otherwise expressly agreed.
4. Payment Disclaimer
• Full payment is required in advance to secure the appointment. Service is delivered where the agreed diagnostic service has been performed with reasonable care and skill. Consumers retain that statutory right.
• Where parts or consumables are specially ordered at the customer's request, the customer will be informed of any applicable payment requirements before the order is placed. Cancellation and refund rights relating to such items will be subject to applicable consumer law and the circumstances of the order.
• Accepted payment methods include card, bank transfer, or cash.
• Prices may be updated at any time without prior notice.
5. Mobile Service Mileage
• Mobile Services include travel up to 8 miles from Clear Code Diagnostics' operating base. Where the customer's location is more than 8 miles away, an additional mileage charge of £1.20 per mile applies to each additional mile beyond the included 8-mile radius.
• Distance is calculated using the normal road-driving distance shown by our chosen online mapping/navigation service at the time of booking.
• The normal maximum operating radius for Mobile Services is 40 miles unless otherwise agreed.
• Mileage charges do not apply to Drop Off Services.
6. Changing prices:
• Prices displayed on our website may change from time to time before a booking is made.
• Once a booking has been accepted and confirmed, the price confirmed for the booked service will be honoured.
• Additional charges will only apply where additional services, parts, mileage or other chargeable work is required and the customer has been informed of and agreed to the additional charge before it is incurred.
7. Vehicle Condition & Access
We are not responsible for incomplete or failed diagnostics caused by:
• Low or flat battery voltage
• Immobilisers or security restrictions
• Aftermarket modifications or wiring faults
• Corrosion, water ingress, or previous repair damage
If battery voltage is insufficient to carry out testing, charging or replacement may be recommended at additional cost.
8. Customer Cancellations, Rescheduling & Missed Appointments
• Please give us as much notice as reasonably possible if you need to cancel or reschedule an appointment.
• Where a customer cancels or reschedules at short notice, Clear Code Diagnostics may deduct a cancellation charge from any advance payment to reflect the time reserved and losses reasonably incurred as a result of the cancellation.
The standard cancellation charges are:
• Services booked for up to 30 minutes: up to £35
• Services booked for up to 60 minutes: up to £70
The cancellation charge will never exceed the total price of the booked service.
• Where we are able to refill the cancelled appointment, or otherwise avoid some or all of the loss caused by the cancellation, we will take this into account when determining the amount retained.
• Any remaining balance due to the customer will be refunded using the original payment method where reasonably practicable.
• If the customer does not attend a Drop Off appointment, is unavailable for a Mobile appointment, or fails to provide reasonable access to the vehicle, this may be treated as a customer cancellation. Any amount retained will be subject to the same principles above.
9. Safety & Working Conditions
• Customers must provide a safe, legal, and suitable working area.
• Work will not be carried out on unsafe ground, steep slopes, or in dangerous environments.
10. Fluid Level Disclaimer
Vehicles must be parked on level ground for accurate fluid readings. If parked on a slope or uneven surface:
• Readings may be inaccurate
• We may request the vehicle be moved (with permission)
• We may refuse to report fluid levels if conditions are unsuitable
We accept no liability for inaccurate readings caused by parking conditions.
11. Liability
• Clear Code Diagnostics will provide its services with reasonable care and skill.
• We are not responsible for faults, defects or vehicle conditions that existed before our work commenced or for problems that could not reasonably have been identified within the scope of the service booked.
• We are not responsible for work subsequently carried out by independent garages, repairers, parts suppliers or other third parties merely because we have provided diagnostic findings or recommended that further investigation or repair is undertaken.
• Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, or limits any rights or remedies available to consumers under applicable consumer law.
12. Insurance & Legal
• Clear Code Diagnostics holds appropriate public liability insurance.
• Customers remain responsible for ensuring their vehicle is road legal, insured, taxed, and MOT compliant.
• These Terms & Conditions are governed by the laws of England and Wales.
13. Acceptance
• By booking a service, the customer confirms acceptance of these Terms & Conditions in full.
14. Statutory Cancellation Rights for Distance and Off-Premises Bookings
• Where you are a consumer and enter into a contract with us online, by telephone, or in circumstances where statutory cancellation rights apply, you will normally have the right to cancel the service contract within 14 days without giving a reason.
• The cancellation period generally begins on the day after the contract is entered into.
• If you ask us to begin providing the service during the 14-day cancellation period, you expressly request that performance of the service begins before the cancellation period has expired.
• If you subsequently exercise your statutory right to cancel after the service has started but before it has been fully performed, you may be required to pay an amount proportionate to the service already supplied, where permitted by law.
• If the service has been fully performed during the cancellation period following your express request for early performance and your acknowledgement that you will lose your cancellation right once the service has been fully performed, your statutory right to cancel that service will end once the service has been completed.
Nothing in these Terms & Conditions affects your statutory consumer rights.
15. Events Outside Our Reasonable Control:
• We will not be responsible for delays or failure to provide a service caused by circumstances outside our reasonable control, including severe weather, road closures, accidents, breakdowns, equipment failure, illness, power or network outages, government restrictions, fire, flood or similar events.
• Where such circumstances prevent us from attending or completing an appointment, we will contact the customer as soon as reasonably practicable.
• Where possible, we will offer to rearrange the appointment.
• If we cancel the service and cannot provide it at an alternative mutually acceptable time, the customer will be entitled to a refund for any part of the service paid for but not supplied.
• Nothing in this section affects the customer's statutory rights.