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Privacy Policy – Clear Code Diagnostics

Last updated: 24/09/2025

Clear Code Diagnostics (“we”, “us”, “our”) is committed to protecting your privacy and complying with the UK GDPR and Data Protection Act 2018. This policy explains how we collect, use, and protect your personal information when you use our services or website.

1. Information We Collect

We may collect the following types of personal information:

  • Name, address, email, and phone number.

  • Vehicle details (registration, make, model, mileage, service history).

  • Payment details (processed securely by our payment provider; we do not store card details).

  • Booking history and communication with us.

  • Website usage data (cookies, IP address, browser type).

2. How We Use Your Information

We use your data to:

  • Manage bookings, appointments, and memberships.

  • Provide diagnostic, inspection, and repair services.

  • Process payments and issue invoices.

  • Send booking confirmations, reminders, and service updates.

  • Improve our website and services.

  • Comply with legal and regulatory requirements.

3. Sharing Your Information

We do not sell your data. We may share information only with:

  • Trusted third-party garages, if you consent to a referral.

  • Payment processors for secure transactions.

  • Service providers (IT, hosting, waste disposal, insurers) under confidentiality agreements.

  • Authorities, if required by law.

4. Data Retention

  • Customer and booking records are kept for up to 7 years to meet accounting and legal obligations.

  • Marketing preferences can be updated or withdrawn at any time.

5. Cookies & Tracking

Our website uses cookies to improve your experience, analyse site traffic, and support functionality such as bookings. You can manage or disable cookies in your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, or delete your personal data.

  • Restrict or object to certain types of processing.

  • Withdraw consent for marketing at any time.

  • Request a copy of the data we hold on you.

To exercise these rights, contact us at:
📧 [Insert your business email]

7. Security

We use secure servers, SSL encryption, and restricted access to protect your data. While we take all reasonable steps to safeguard your information, no system is 100% secure.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

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